Training Courses

National Productivity Secretariat conducts various courses on different productivity concepts. These courses are categorized under long term courses and short term courses. Anyone who is interested in gaining knowledge in the field of productivity may choose the best out of the following courses.

Long Term Courses

Advanced Certificate Course on Public Sector Productivity

Objective:

To enhance the Productivity of Public Sector by Developing Productivity Practitioners

Course Content:

Module 01 -The Nature of the Public Sector and its Role in Improving Productivity
Module 02 -Performance Management
Module 03 -Measuring Public-Sector Productivity
Module 04 -Tools for Improving the Productivity of Public Sector Organizations
Module 05 -Developing a Productivity Improvement Plan
Module 06 -Collaboration for Performance Improvement
Module 07 -Citizen-Centered Services
Module 08 -E-government
Module 09 -Regulatory Reform
Module 10 -Leadership for Productivity Improvement
Module 11 -Change Management

Methodology:

Lectures, Assessment (Action learning project proposal), Module Exams (Online)

Medium:

Sinhala (With English Terms)

Duration:

Eight Months (7. 00p.m – 9. 00p.m on Tuesdays and Thursdays)

Basic Certificate Course on Productivity and Process Improvements (5 Days) / Professional Certificate Course on Productivity and Process Improvements (12 Days)

The objective of the courses is to implement, improve processes, and maintain productivity concepts for the organizational environment by providing your organization with knowledge of basic productivity concepts and their practical application.

You have the opportunity to start these courses within your organization for the groups of officers you have selected and for that, all coordination activities related to resourcefulness and the course will be done by the National Productivity Secretariat.

Course content:

Define Productivity
5S / Kaizen / Innovation
Quality Control Circle
Quality Control Tools
Green Productivity
Green Productivity Tools
Lean
Communication Skills and Tools
Strategic Management
HUMAN Resource Management
Process Mapping
Customer Relationship Management /
Customer care
Information Technology for Productivity
SMART Technology and Artificial Intelligence for Productivity
Leadership and Teamwork
Advanced Productivity Tools
Knowledge Management
Change Management
National Productivity Award Criteria
Best practice sharing (National Productivity Award-winning organization – Public and Private)
Preparation & Productivity Action Plan
Field visit, Exams, Evaluation

Basic Certificate Course in Productivity and Innovation

Objectives:

Socialization of a productive generation of students with positive attitudes and creative thinking.
Directing school & vocational students to be smart entrepreneurs aligned with modern technology.
Promoting the school reputation through socialization of a group of students meeting the future global needs.

Course content:

Productivity
Quality Management
Innovation
5S
Kaizen
Quality Management
Green Productivity
Knowledge Management
Soft Skills
ICT & Productivity
Smart Technology
Artificial Intelligence

Short Term Courses

Productivity & Quality Work Environment

Objectives	To improve organizational effectiveness and higher performance. To create a better work ethics. Recognize the impact of listening politeness, building rapport on moral and work place harmony. To understand the value of SMART working culture. To improve ‘Ask’ (Attitudes, Skills & Knowledge). To set SMART goals and achieve tangible result.
Content	Introduction to Productivity & Quality. Definitions of Productivity & Quality. The workplace today & Organizational goals. Relationship between attitudes & Productivity. Identifying KPIs. Defining efficiency & effectiveness How to achieve speed and accuracy in work performance? Self-development, goal setting and prioritizing tasks. How to manage work load? 5S creates a visual factory 5S as a mechanism for waste.
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Interested Participants
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Kaizen Management

Objectives	To introduce the concepts of continuous improvement and kaizen. To provide an overview of the kaizen principles and tools. To provide an insight to the applications and benefits of kaizen. To provide an overview of the implementation strategies and keys to successful and sustainable kaizen implementation.
Content	Introduction to the concepts of continuous improvement and kaizen. Understand the origin of Kaizen. Kaizen Thinking. Overview of kaizen principles and tools. Insight to the applications and benefits of kaizen. Implementation of kaizen. Strategies for effective kaizen implementation. The key steps to getting started. Kaizen Vs Innovation. Understanding the 3 Mus Just In Time. (JIT) Employee engagement and Change Management. Basic problem solving – Ishikawa and 5 Whys
Methodology	Lecture, Group discussion, Activities, Case studies.
Target Group	Participants who are relevant and interested in the subject area
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Green Productivity

Objectives	To perform an audit of the workplace and identify opportunities to improve their productivity and environmental performance. To understand the appropriate tools & techniques in Green Productivity application Apply practical technologies to improve the resource utilization and environmental performance of their workplace
Content	Global environmental issues. Green Productivity Methodology, Tools & Techniques. Green Productivity option and practice – 5S,7W,3R, Kaizen Green Productivity audit tools. Material flow cost analysis. Eco Mapping Process of flow mapping. Sustainable green technologies. Energy efficiency techniques Cause and effective diagram and SWOT analysis.
Methodology	Lecture, Group discussion, Activities, Case studies.
Target Group	Managers, Executives, Engineers, Supervisors or in a position to influence improvement of productivity and environmental performance of the organization.
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Energy Efficiency for Productivity

Objectives	To aware the participants to understand the latest energy cost reduction strategies and techniques. It highlights the fundamentals required to implement an energy management program in the workplace. To emphasizes the importance of energy management by covering applicable codes and standards. To aware how to deal with energy consumption, energy efficiency, rate structures as well as reconciliation of savings. Furthermore, it analyzes potential investment opportunities, explores an innovative type of financing and helps establish the life-cycle cost of equipment.
Content	Introduction to Energy management, codes and standards Power purchasing Energy analyses Analytical instruments Heat recovery Co generation Green and sustainable buildings Control systems Measurement and Verification (M&V) Monitoring and targeting Action plans Maintenance and commissioning Financing Benefits of environmental awareness and energy efficiency Common barriers to energy efficiency Who responsible for energy efficiency Energy Management method Basic behavioural changes Corporate social responsibility
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives ,and Supervisors from manufacturing industry (specially with technical background)
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Change Management

Objectives	To understand the types of change that occur in organizations. To Gain and appreciation for the impact of Change Management on organizational result. To Understand foundational aspects of Change Management and the critical role managers play in the change process. To Understand how to apply the ADKAR model to facilitate individual change and initiate employee resistance To Understand human reaction to change. To Pin-point responsibilities and accountabilities when leading staff through period of change. To Identify the main barriers to change. To Create strategies for overcoming resistance to change To Engage others to build their commitment to the required change To Apply tools & techniques to manage change To Avoid common organizational transformation errors. To Learn a practical framework for processing the change that impact managers. To Assess a current change impacting your team and practice using the tools available to you in the change management guide for manager’s tool kit. To Describe various ways people, react to change. To Understand adapting to change is not technical but attitudinal
Content	Introducing change to your employees Facilitating employees through the change transition Identifying and managing resistance Reinforcing and celebrating success The Change cycle The need for change Fundamentals of Change Management Change Process Obstacles to change Managing and adapting change Moving forward
Methodology	Lectures, Group discussions, Case studies and sharing sessions

Quality Control Circle

Objectives	To understand the basic concepts, content and important elements of QCC events To identify provide a practical understanding of QC tools To include the ‘do’s and ‘don’t’ of how the tools are used in real life To understand the fundamental principles of problem solving To understand how to apply the QC tools in the workplace To comment critically on corrective action raised as a result of applying the tools To train the organization of applying 7 QC tools as a corrective and preventive measure to avoid mistakes and improve product/ service quality To understanding the role of leader and team members, improving leadership ability and QCC implementing a skills
Content	What is Quality Control Circle? History and Development of Quality Control circle Definition and purpose of Quality Control circle Implementation of Quality Control circle Apply QC tools for solving problems, The check sheet The graphs (flow charts, pie charts, spider charts, bar charts) The parato diagram The Histogram The fishbone diagram The scattered diagram The control charts Process flow charts Procedures for problem solving using the 7 QC tools
Methodology	Lectures, Group discussions, Activities, Case studies and sharing sessions
Target Group	Managers, Executives, Team Leaders
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Knowledge Management

Objectives	To identify key elements of KM including its definition To explain why KM is relevant To discuss the role of KM in an organization To understand the fundamentals of KM and its benefits To align KM with your organization’s strategy and objectives To identify the key components of KM To understand the cultural and behavioral elements of KM To develop the conductive environment for knowledge sharing and overcoming challenges To identify where KM is set in your organization To assess the key process of KM and how to apply them in practice To understand the importance of KM and the reasons for its current prominence in management thinking
Content	Definition of KM Why is KM needed The pyramid of knowledge KM vision KM strategy Applying knowledge sharing tools and techniques in practice Construct a powerful KM function in your organization Concept and framework The momentum of KM Knowledge strategies Knowledge process and practice
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives and Participants who are relevant and interested in the subject area
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Total Quality Management

Objectives	To apply TQM improvement tools to improve process and enhance customer satisfaction To explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus To implement the TQM approach for continuous quality improvement initiatives To understand TQM philosophy and various quality concepts To determine the impact of quality on profitability To communicate the importance of customer focused TQM To discover the success elements of TQM deployment To describe various types of benchmarking tools & techniques to boost quality initiatives To apply widely used improvement methodologies
Content	Defining of Quality and TQM Principles and benefits of TQM Techniques used in TQM Implementing TQM Introduction to Quality and TQM TQM Approaches The success elements of TQM Improvement tools and methodologies Benchmarking as a tool to improve quality and business process Elements of continuous improvement process Quick response to problem solving High level integration through team activity Process and system approach to quality management Quality Gurus Cost of quality
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers. Executives, Team Leaders, and personal who seek practical approach to prevent defect from occurring and then to improve the productivity and profitability of their organizations.
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Total Productive Maintenance

Objectives	To describe the primary benefits gained from Total Productive Maintenance To explain the benefits of implementing TPM in a facility To identify factors that may affect the success of TPM in a facility To understand what is a TPM program entails and the commitment required for successful implementation To identify and be able to apply the key TPM tools and techniques To address the cultural and organizational issues associated with the introduction and sustainment of a TPM program To develop a TPM strategy and plan that is appropriate for the need of your organization To lead and inspire your staff along the best practice TPM rout to effective and efficient operation To measure the effectiveness of machineries (OEE) To determine the overall equipment effectiveness (OEE) of their machinery To understand how TPM can reduce costs by improving productivity and quality To understand how to implement TPM program to your organization To understand common mistakes and how to overcome them To understand how to improve the efficiency of their machinery
Content	Introduction and History of TPM The original principle and pillars of TPM and their practical application The latest TPM model and how it has been developed The benefits to be achieved by the implementation of each pillar of TPM The true application of the overall equipment effectiveness (OEE) metric as a driver for continuous improvement Initiating and successfully implementing an operator based ‘autonomous maintenance’ approach aimed at maintaining and improving the condition and performance equipment How to establish and sustain TPM principles and practices within the organization to achieve long term benefits understanding OEE (Overall Equipment Efficiency) Strategy and tools of TPM
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Maintenance and production supervisors and managers, Plant Managers maintenance and industrial engineers, operation managers and upper managers
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Occupational Health & Safety Management

Objectives	To update knowledge of the importance and role of good safety management for workplace operations To give knowledge of approaches and techniques to identify hazards and associated risks in their operations To create systematic identification and control of hazard To give adequate knowledge of the elements and function of a safety management system for an organization To build practical skills in task and area analysis To understand the importance of health and safety in the workplace including prevention of harm, legal compliance and benefits to the workplace To understand effective health and safety systems and practice To affect change by advancing OH&S principles within management systems, cultures, practice and priorities
Content	What is process based occupational health and safety management system How to identify and assess occupational health and safety hazard Types of hazard How to develop policy, objective and program for OH&S How to plan for and respond to emergencies How to conduct an incident investigation to meet the requirements of the standard? How to use 5S approaches to implement OH&S program Risk assessment Ways to control the associated risks workplace safety Key attitudes to safety
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives and Supervisors
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Six Sigma

Objectives	To achieve an effective understanding of the six sigma principle and key concepts To understand Six Sigma benefits and application To understand an Overview of the six sigma tool kits and DMAIC methodology To understand how six sigma impacts the organization’s bottom line To understand the keys in greatly improving customer satisfaction How to implement Six Sigma
Content	What is six sigma Key six sigma concepts and terminologies The need for six sigma Benefits and applications of six sigma Overview of six sigma DMAIC methodology Overview of six sigma tool kits Six sigma project selection and implementation Six sigma role and responsibilities Key success factors for six sigma implementation Technology, strategy, and road map of six sigma methodology Role of statistics in six sigma Deployment History of six sigma
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Executives, Managers and all personal who need to learn the basic about six sigma
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Human Resource Management for Improving Productivity & Leadership Management

Objectives	To describe the role or purpose of the HR function and the contribution in HR function makes to improving productivity and engagement To analyze how to motivate staff with meaningful work To examine the ways, you can harness your term’s diversity and use teamwork to innovate and increase your organization output To describe the implication of different aspects of HRM on your daily responsibilities To understand the ways of recruiting, interviewing and retaining employees more effectively To follow-up with new employees in structured manner To provide accurate actionable feedback to employees To identify the trends that are changing the role of HR To apply an effective performance management process To understand how to handle conflict and disagreement To define HR terms and subject matters
Content	Developing the role of HRM and the role of Managers Process for Handling change Overview of recruitment and selection method Handling performance issues Improving commitment and productivity Explain the key principles and practices involved in HR strategy Induction Retention Employee relations Outline of the roles and responsibilities of the HRM functions and development in HRM Overview of key issues performance management and review/appraisal The key issues in the area of training and development
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Executives, Managers and supervisors
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Strategic Planning & Balanced Scorecard

Objectives	To Learn concepts and tools for crafting growth and competitive strategies To know how to formulate and implement strategic planning in organization To establish a clear line of sight between their organization’s mission, vision, values and employee’s daily works To provide an overview of the background and key concepts of the balanced scorecard To provide a detailed understanding of the 4 perspectives of the balanced scorecard To provide a detailed understanding of the work methodologies for developing and implementing balanced scorecard To equip participants with the practical knowledge in implementing and developing an effective balanced scorecard
Content	What is strategic planning and Balanced scorecard Types of strategic planning Creating appropriate vision, mission, objectives, values and behaviors Analyzing internal situations, trends and impact (SWOT) Competitive strategy The planning organizations: Roles and Responsibilities Strategical performance measurement, monitoring and control Strategy development and execution Strategy map example – cause and effect relationship Key success factors in developing and implementing an effective balanced scorecard How to prepare strategic plan for an organization 10 steps in developing balanced scorecard
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers and Supervisors who want to expand their strategic planning skills and management perspectives… and anyone who must communicate with managers and leaders involved in the creation and implementation of strategy
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Productivity Measurement & Analysis

Objectives	To align activities of the organization to achieve the mission, vision of the organization To establish key indicators to measure productivity of the organizations & workplace To develop strategy to improve productivity ,set improvement objectives and deploy to process owners in the organizations to achieve productivity improvement
Content	Explain the concept of productivity Explain the concept of productivity measurement system Productivity measurement methodologies Value added (VA) concept Four productivity levers for enhance productivity Quantitative & Qualitative measures
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives and Participants who are relevant and interested in the subject area
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Seven New QCC Tools

Objectives	To understand why 7 new QC tools are important in planning goal settings and strategic problem solving To structure the unstructured ideas, making strategic plans organizing and controlling complex projects To build ability to utilize 7 new QC tools to arrange problem arears, put data in to diagrams, surface problem arears and clearly bring up any hidden truth
Content	Introduction to New 7 QC Tools History Application of New 7 QC Tools Affinity Diagram Interrelationship Digraph Tree Diagram Metrix Diagram Prioritization Metrix Process Decision Program chart Activity Network diagram
Methodology	Lectures, Group discussions, Activities, Case studies and sharing sessions
Target Group	Managers, Executives, Facilitators and QCC leaders
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Performance Management

Objectives	To understand the goals of Performance Management To Learn what the line manager’s role and responsibilities are in performance management To practice formulating and discussing specific/SMART objectives To apply a structured approach to conducting performance appraisal To understand how to correct performance issues before they become problems To apply monitoring and follow - up techniques to ensure commitments goals and standards are bring met
Content	Definition and components of Performance Management What and why performance appraisal Benefits and outcomes of performance appraisal Strategic issues in performance appraisal Performance appraisal Vs Performance evaluation How to achieve objectivity in appraisal
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives, supervisors who appraise their subordinators performance.
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium

Lean Management

Objectives	To introduce the concepts of Lean and Lean Principles To understand the key Lean tools & techniques Understand how to go beyond the application of Lean tools and create an organization that embodies the culture of continuously improving customer value and eliminating waste To Plan a practical route for the implementation of lean in the organization To focus on Customer value, value stream and waste How employees should identify the waste in the workplace
Content	Introduction to Lean Lean principles and how to deploy lean thinking in the organization Various forms of waste Checking of source immediate feedback and mistake proofing to prevent errors Workload balancing and efficient work flow designing The benefits of Pull Vs. Push system Lean Manufacturing Creating Vertical cells and work floor cycles in the workplace Understanding the importance of focusing on the Value Stream Overview of Lean tools Lean organizational structure Roles and responsibilities of key lean function Strategies for lean implementation success Lean Leadership
Methodology	Lectures, Group discussions, Case studies and sharing sessions
Target Group	Managers, Executives and Participants who are relevant and interested in the subject area
Medium	Sinhala
Duration	One Day
Venue	National Productivity Secretariat’s Auditorium