National Productivity Secretariat conducts various courses on different productivity concepts. These courses are categorized under long term courses and short term courses. Anyone who is interested in gaining knowledge in the field of productivity may choose the best out of the following courses.
Long Term Courses
Diploma in Productivity
Objectives
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- To develop productivity practitioners at organization level
- To enhance practical knowledge and applications on productivity tools and techniques
- To strengthen resource persons panel at the regional level and disseminate knowledge among the organizations
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| Content |
- Basic productivity tools and techniques
- Green productivity
- Leadership and Human Resource Management
- Lean / Toyota Production System-TPS
- Total Quality Management -TQM
- Knowledge Management (KM) & Customer Relationship Management (CRM)
- Advance Productivity Tools and Techniques - Ⅰ
- Advance Productivity Tools and Techniques - Ⅱ
- Productivity Measurements and Analysis
- Professionalism Development of Productivity Practitioners
- Self e-learning course (by Asian Productivity Organization)
- Productivity Application Project
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| Basic qualifications for Registration |
- Basic degree
- Diploma in relevant field with 3 years Working experience
- A/L and 5 year working experience
- Any other qualifications accepted by the National Productivity Secretariat
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| Methodology |
- Lectures, Group Discussion, Case studies, Field visits, Experience sharing session, Group Activities
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Certificate Course on Productivity Concepts, Tools & Techniques
Objectives
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- To Enhance Knowledge, Skills and Attitudes in Implementing Productivity, Quality, Profitability and growth.
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| Content |
- Introduction to Productivity
- Productivity Measurements & Analysis
- Productivity Tools & Techniques
- Leadership & Team Building
- Sharing Best Practices of National Productivity Award Winners
- Role of the Productivity Practitioners
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| Methodology |
- Lectures, Group Discussions, Case studies, Field visits, Best practice sharing session, Group Activities
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| Target Group |
- Those who wish to be practitioners in productivity
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| Medium |
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| Duration |
- 12 days - Weekdays/Weekends
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| Venue |
- National Productivity Secretariat’s Auditorium
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Short Term Courses
Productivity & Quality Work Environment
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Objectives
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To improve organizational effectiveness and higher performance.
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To create a better work ethics.
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Recognize the impact of listening politeness, building rapport on moral and work place harmony.
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To understand the value of SMART working culture.
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To improve ‘Ask’ (Attitudes, Skills & Knowledge).
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To set SMART goals and achieve tangible result.
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Content
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Introduction to Productivity & Quality.
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Definitions of Productivity & Quality.
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The workplace today & Organizational goals.
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Relationship between attitudes & Productivity.
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Identifying KPIs.
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Defining efficiency & effectiveness
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How to achieve speed and accuracy in work performance?
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Self-development, goal setting and prioritizing tasks.
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How to manage work load?
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5S creates a visual factory
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5S as a mechanism for waste.
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Methodology
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- Lectures, Group discussions, Case studies and sharing sessions
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Target Group
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Medium
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Duration
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Venue
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- National Productivity Secretariat’s Auditorium
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Kaizen Management
Objectives
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- To introduce the concepts of continuous improvement and kaizen.
- To provide an overview of the kaizen principles and tools.
- To provide an insight to the applications and benefits of kaizen.
- To provide an overview of the implementation strategies and keys to successful and sustainable kaizen implementation.
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| Content |
- Introduction to the concepts of continuous improvement and kaizen.
- Understand the origin of Kaizen.
- Kaizen Thinking.
- Overview of kaizen principles and tools.
- Insight to the applications and benefits of kaizen.
- Implementation of kaizen.
- Strategies for effective kaizen implementation.
- The key steps to getting started.
- Kaizen Vs Innovation.
- Understanding the 3 Mus
- Just In Time. (JIT)
- Employee engagement and Change Management.
- Basic problem solving – Ishikawa and 5 Whys
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| Methodology |
- Lecture, Group discussion, Activities, Case studies.
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| Target Group |
- Participants who are relevant and interested in the subject area
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Green Productivity
Objectives
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- To perform an audit of the workplace and identify opportunities to improve their productivity and environmental performance.
- To understand the appropriate tools & techniques in Green Productivity application
- Apply practical technologies to improve the resource utilization and environmental performance of their workplace
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| Content |
- Global environmental issues.
- Green Productivity Methodology, Tools & Techniques.
- Green Productivity option and practice – 5S,7W,3R, Kaizen
- Green Productivity audit tools.
- Material flow cost analysis.
- Eco Mapping
- Process of flow mapping.
- Sustainable green technologies.
- Energy efficiency techniques
- Cause and effective diagram and SWOT analysis.
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| Methodology |
- Lecture, Group discussion, Activities, Case studies.
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| Target Group |
- Managers, Executives, Engineers, Supervisors or in a position to influence improvement of productivity and environmental performance of the organization.
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Energy Efficiency for Productivity
Objectives
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- To aware the participants to understand the latest energy cost reduction strategies and techniques. It highlights the fundamentals required to implement an energy management program in the workplace.
- To emphasizes the importance of energy management by covering applicable codes and standards.
- To aware how to deal with energy consumption, energy efficiency, rate structures as well as reconciliation of savings. Furthermore, it analyzes potential investment opportunities, explores an innovative type of financing and helps establish the life-cycle cost of equipment.
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Content |
- Introduction to Energy management, codes and standards
- Power purchasing
- Energy analyses
- Analytical instruments
- Heat recovery
- Co generation
- Green and sustainable buildings
- Control systems
- Measurement and Verification (M&V)
- Monitoring and targeting
- Action plans
- Maintenance and commissioning
- Financing
- Benefits of environmental awareness and energy efficiency
- Common barriers to energy efficiency
- Who responsible for energy efficiency
- Energy Management method
- Basic behavioural changes
- Corporate social responsibility
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers, Executives ,and Supervisors from manufacturing industry (specially with technical background)
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Change Management
Objectives
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- To understand the types of change that occur in organizations.
- To Gain and appreciation for the impact of Change Management on organizational result.
- To Understand foundational aspects of Change Management and the critical role managers play in the change process.
- To Understand how to apply the ADKAR model to facilitate individual change and initiate employee resistance
- To Understand human reaction to change.
- To Pin-point responsibilities and accountabilities when leading staff through period of change.
- To Identify the main barriers to change.
- To Create strategies for overcoming resistance to change
- To Engage others to build their commitment to the required change
- To Apply tools & techniques to manage change
- To Avoid common organizational transformation errors.
- To Learn a practical framework for processing the change that impact managers.
- To Assess a current change impacting your team and practice using the tools available to you in the change management guide for manager’s tool kit.
- To Describe various ways people, react to change.
- To Understand adapting to change is not technical but attitudinal
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Content |
- Introducing change to your employees
- Facilitating employees through the change transition
- Identifying and managing resistance
- Reinforcing and celebrating success
- The Change cycle
- The need for change
- Fundamentals of Change Management
- Change Process
- Obstacles to change
- Managing and adapting change
- Moving forward
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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Quality Control Circle
Objectives
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- To understand the basic concepts, content and important elements of QCC events
- To identify provide a practical understanding of QC tools
- To include the ‘do’s and ‘don’t’ of how the tools are used in real life
- To understand the fundamental principles of problem solving
- To understand how to apply the QC tools in the workplace
- To comment critically on corrective action raised as a result of applying the tools
- To train the organization of applying 7 QC tools as a corrective and preventive measure to avoid mistakes and improve product/ service quality
- To understanding the role of leader and team members, improving leadership ability and QCC implementing a skills
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| Content |
- What is Quality Control Circle?
- History and Development of Quality Control circle
- Definition and purpose of Quality Control circle
- Implementation of Quality Control circle
- Apply QC tools for solving problems,
- The check sheet
- The graphs (flow charts, pie charts, spider charts, bar charts)
- The parato diagram
- The Histogram
- The fishbone diagram
- The scattered diagram
- The control charts
- Process flow charts
- Procedures for problem solving using the 7 QC tools
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| Methodology |
- Lectures, Group discussions, Activities, Case studies and sharing sessions
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| Target Group |
- Managers, Executives, Team Leaders
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Knowledge Management
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Objectives
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To identify key elements of KM including its definition
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To explain why KM is relevant
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To discuss the role of KM in an organization
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To understand the fundamentals of KM and its benefits
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To align KM with your organization’s strategy and objectives
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To identify the key components of KM
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To understand the cultural and behavioral elements of KM
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To develop the conductive environment for knowledge sharing and overcoming challenges
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To identify where KM is set in your organization
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To assess the key process of KM and how to apply them in practice
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To understand the importance of KM and the reasons for its current prominence in management thinking
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Content
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Definition of KM
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Why is KM needed
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The pyramid of knowledge
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KM vision
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KM strategy
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Applying knowledge sharing tools and techniques in practice
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Construct a powerful KM function in your organization
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Concept and framework
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The momentum of KM
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Knowledge strategies
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Knowledge process and practice
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Methodology
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- Lectures, Group discussions, Case studies and sharing sessions
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Target Group
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- Managers, Executives and Participants who are relevant and interested in the subject area
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Medium
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Duration
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Venue
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- National Productivity Secretariat’s Auditorium
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Total Quality Management
Objectives
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- To apply TQM improvement tools to improve process and enhance customer satisfaction
- To explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
- To implement the TQM approach for continuous quality improvement initiatives
- To understand TQM philosophy and various quality concepts
- To determine the impact of quality on profitability
- To communicate the importance of customer focused TQM
- To discover the success elements of TQM deployment
- To describe various types of benchmarking tools & techniques to boost quality initiatives
- To apply widely used improvement methodologies
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| Content |
- Defining of Quality and TQM
- Principles and benefits of TQM
- Techniques used in TQM
- Implementing TQM
- Introduction to Quality and TQM
- TQM Approaches
- The success elements of TQM
- Improvement tools and methodologies
- Benchmarking as a tool to improve quality and business process
- Elements of continuous improvement process
- Quick response to problem solving
- High level integration through team activity
- Process and system approach to quality management
- Quality Gurus
- Cost of quality
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers. Executives, Team Leaders, and personal who seek practical approach to prevent defect from occurring and then to improve the productivity and profitability of their organizations.
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Total Productive Maintenance
Objectives
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- To describe the primary benefits gained from Total Productive Maintenance
- To explain the benefits of implementing TPM in a facility
- To identify factors that may affect the success of TPM in a facility
- To understand what is a TPM program entails and the commitment required for successful implementation
- To identify and be able to apply the key TPM tools and techniques
- To address the cultural and organizational issues associated with the introduction and sustainment of a TPM program
- To develop a TPM strategy and plan that is appropriate for the need of your organization
- To lead and inspire your staff along the best practice TPM rout to effective and efficient operation
- To measure the effectiveness of machineries (OEE)
- To determine the overall equipment effectiveness (OEE) of their machinery
- To understand how TPM can reduce costs by improving productivity and quality
- To understand how to implement TPM program to your organization
- To understand common mistakes and how to overcome them
- To understand how to improve the efficiency of their machinery
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| Content |
- Introduction and History of TPM
- The original principle and pillars of TPM and their practical application
- The latest TPM model and how it has been developed
- The benefits to be achieved by the implementation of each pillar of TPM
- The true application of the overall equipment effectiveness (OEE) metric as a driver for continuous improvement
- Initiating and successfully implementing an operator based ‘autonomous maintenance’ approach aimed at maintaining and improving the condition and performance equipment
- How to establish and sustain TPM principles and practices within the organization to achieve long term benefits
- understanding OEE (Overall Equipment Efficiency)
- Strategy and tools of TPM
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Maintenance and production supervisors and managers, Plant Managers maintenance and industrial engineers, operation managers and upper managers
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Occupational Health & Safety Management
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Objectives
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To update knowledge of the importance and role of good safety management for workplace operations
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To give knowledge of approaches and techniques to identify hazards and associated risks in their operations
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To create systematic identification and control of hazard
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To give adequate knowledge of the elements and function of a safety management system for an organization
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To build practical skills in task and area analysis
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To understand the importance of health and safety in the workplace including prevention of harm, legal compliance and benefits to the workplace
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To understand effective health and safety systems and practice
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To affect change by advancing OH&S principles within management systems, cultures, practice and priorities
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Content
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What is process based occupational health and safety management system
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How to identify and assess occupational health and safety hazard
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Types of hazard
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How to develop policy, objective and program for OH&S
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How to plan for and respond to emergencies
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How to conduct an incident investigation to meet the requirements of the standard?
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How to use 5S approaches to implement OH&S program
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Risk assessment
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Ways to control the associated risks workplace safety
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Key attitudes to safety
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Methodology
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- Lectures, Group discussions, Case studies and sharing sessions
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Target Group
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- Managers, Executives and Supervisors
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Medium
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Duration
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Venue
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- National Productivity Secretariat’s Auditorium
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Six Sigma
Objectives
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- To achieve an effective understanding of the six sigma principle and key concepts
- To understand Six Sigma benefits and application
- To understand an Overview of the six sigma tool kits and DMAIC methodology
- To understand how six sigma impacts the organization’s bottom line
- To understand the keys in greatly improving customer satisfaction
- How to implement Six Sigma
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| Content |
- What is six sigma
- Key six sigma concepts and terminologies
- The need for six sigma
- Benefits and applications of six sigma
- Overview of six sigma DMAIC methodology
- Overview of six sigma tool kits
- Six sigma project selection and implementation
- Six sigma role and responsibilities
- Key success factors for six sigma implementation
- Technology, strategy, and road map of six sigma methodology
- Role of statistics in six sigma
- Deployment
- History of six sigma
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Executives, Managers and all personal who need to learn the basic about six sigma
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Human Resource Management for Improving Productivity & Leadership Management
Objectives
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- To describe the role or purpose of the HR function and the contribution in HR function makes to improving productivity and engagement
- To analyze how to motivate staff with meaningful work
- To examine the ways, you can harness your term’s diversity and use teamwork to innovate and increase your organization output
- To describe the implication of different aspects of HRM on your daily responsibilities
- To understand the ways of recruiting, interviewing and retaining employees more effectively
- To follow-up with new employees in structured manner
- To provide accurate actionable feedback to employees
- To identify the trends that are changing the role of HR
- To apply an effective performance management process
- To understand how to handle conflict and disagreement
- To define HR terms and subject matters
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| Content |
- Developing the role of HRM and the role of Managers
- Process for
- Handling change
- Overview of recruitment and selection method
- Handling performance issues
- Improving commitment and productivity
- Explain the key principles and practices involved in
- HR strategy
- Induction
- Retention
- Employee relations
- Outline of the roles and responsibilities of the HRM functions and development in HRM
- Overview of key issues performance management and review/appraisal
- The key issues in the area of training and development
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Executives, Managers and supervisors
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Strategic Planning & Balanced Scorecard
Objectives
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- To Learn concepts and tools for crafting growth and competitive strategies
- To know how to formulate and implement strategic planning in organization
- To establish a clear line of sight between their organization’s mission, vision, values and employee’s daily works
- To provide an overview of the background and key concepts of the balanced scorecard
- To provide a detailed understanding of the 4 perspectives of the balanced scorecard
- To provide a detailed understanding of the work methodologies for developing and implementing balanced scorecard
- To equip participants with the practical knowledge in implementing and developing an effective balanced scorecard
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Content |
- What is strategic planning and Balanced scorecard
- Types of strategic planning
- Creating appropriate vision, mission, objectives, values and behaviors
- Analyzing internal situations, trends and impact (SWOT)
- Competitive strategy
- The planning organizations: Roles and Responsibilities
- Strategical performance measurement, monitoring and control
- Strategy development and execution
- Strategy map example – cause and effect relationship
- Key success factors in developing and implementing an effective balanced scorecard
- How to prepare strategic plan for an organization
- 10 steps in developing balanced scorecard
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers and Supervisors who want to expand their strategic planning skills and management perspectives… and anyone who must communicate with managers and leaders involved in the creation and implementation of strategy
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Productivity Measurement & Analysis
Objectives
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- To align activities of the organization to achieve the mission, vision of the organization
- To establish key indicators to measure productivity of the organizations & workplace
- To develop strategy to improve productivity ,set improvement objectives and deploy to process owners in the organizations to achieve productivity improvement
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| Content |
- Explain the concept of productivity
- Explain the concept of productivity measurement system
- Productivity measurement methodologies
- Value added (VA) concept
- Four productivity levers for enhance productivity
- Quantitative & Qualitative measures
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers, Executives and Participants who are relevant and interested in the subject area
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Seven New QCC Tools
Objectives
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- To understand why 7 new QC tools are important in planning goal settings and strategic problem solving
- To structure the unstructured ideas, making strategic plans organizing and controlling complex projects
- To build ability to utilize 7 new QC tools to arrange problem arears, put data in to diagrams, surface problem arears and clearly bring up any hidden truth
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| Content |
- Introduction to New 7 QC Tools
- History
- Application of New 7 QC Tools
- Affinity Diagram
- Interrelationship Digraph
- Tree Diagram
- Metrix Diagram
- Prioritization Metrix
- Process Decision Program chart
- Activity Network diagram
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| Methodology |
- Lectures, Group discussions, Activities, Case studies and sharing sessions
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| Target Group |
- Managers, Executives, Facilitators and QCC leaders
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Performance Management
Objectives
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- To understand the goals of Performance Management
- To Learn what the line manager’s role and responsibilities are in performance management
- To practice formulating and discussing specific/SMART objectives
- To apply a structured approach to conducting performance appraisal
- To understand how to correct performance issues before they become problems
- To apply monitoring and follow - up techniques to ensure commitments goals and standards are bring met
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| Content |
- Definition and components of Performance Management
- What and why performance appraisal
- Benefits and outcomes of performance appraisal
- Strategic issues in performance appraisal
- Performance appraisal Vs Performance evaluation
- How to achieve objectivity in appraisal
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers, Executives, supervisors who appraise their subordinators performance.
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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Lean Management
Objectives
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- To introduce the concepts of Lean and Lean Principles
- To understand the key Lean tools & techniques
- Understand how to go beyond the application of Lean tools and create an organization that embodies the culture of continuously improving customer value and eliminating waste
- To Plan a practical route for the implementation of lean in the organization
- To focus on Customer value, value stream and waste
- How employees should identify the waste in the workplace
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Content |
- Introduction to Lean
- Lean principles and how to deploy lean thinking in the organization
- Various forms of waste
- Checking of source immediate feedback and mistake proofing to prevent errors
- Workload balancing and efficient work flow designing
- The benefits of Pull Vs. Push system
- Lean Manufacturing
- Creating Vertical cells and work floor cycles in the workplace
- Understanding the importance of focusing on the Value Stream
- Overview of Lean tools
- Lean organizational structure
- Roles and responsibilities of key lean function
- Strategies for lean implementation success
- Lean Leadership
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| Methodology |
- Lectures, Group discussions, Case studies and sharing sessions
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| Target Group |
- Managers, Executives and Participants who are relevant and interested in the subject area
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| Medium |
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| Duration |
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| Venue |
- National Productivity Secretariat’s Auditorium
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